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3 technology trends that will transform business decision making in 2026

TECH 2026 by Dynasoft - Microsoft Dynamics 365 Partner


Technology advancements are gaining momentum every day and organizations must constantly be prepared for updates to the way they analyze and make decisions.


For this 2026 we see three key trends in technology:

  • AI + Predictive Analytics
  • Intelligent Automation (IPA)
  • Dynamic Cybersecurity with AI

As Microsoft Dynamics 365 partners, we work every day with companies looking to modernize their operations and make faster, safer and more accurate decisions.

What are these three trends and what do they offer today?

Customer Relationship Management (CRM)

Are you in one of two situations?

You have a CRM... but they don't feel any real impact.

Or you don't even have CRM... and you know you're missing opportunities every day.

Then we have some good news:

competitive advantage no longer depends on having CRM, but on how you use it to drive your business forward.

A powerful CRM will enable companies to:

  • Understand the customer before they ask for something.

It's not tracking: it's anticipation based on real patterns.

  • Unite data that was previously disconnected

Sales, marketing, operations, service... all looking at the same story.

  • Design experiences, not processes

Every interaction will be part of a coherent, measurable, adaptive journey.

  • Scale without losing control

Where other CRMs store, ours connects and accelerates.

Companies that understand this will not only grow: they will compete with an edge.

  1. Intelligent automation: Power Automate

Power Automate is Microsoft's tool that allows you to automate tasks and processes without programming (although it also allows advanced flows for technical users).

It is part of the Power Platform and integrates seamlessly with Microsoft 365, Dynamics 365, Business Central, external services and hundreds of applications.

Leadership doesn't depend on more hours, it depends on more intelligence.

With Power Automate, any team can:

  • Eliminate repetitive tasks: from approvals to notifications, everything flows effortlessly.
  • Connect applications and data: Office, Teams, SharePoint, ERP... all integrated into a single flow.
  • Orchestrate processes to discover opportunities: automations that react to events and trigger immediate actions.
  • Scale processes without losing control: clear rules, traceability and security at every step.
  • Free up time for what matters: focus on customers, innovation and growth.

When Power Automate integrates with CRM, the impact is multiplied.

  1. Dynamic Cybersecurity with AI: From Reacting to Anticipating

Traditional cybersecurity, based on static signatures and blacklists, is no longer sufficient. Attackers have changed the rules of the game by using AI to create sophisticated threats, and new regulations such as NIS2 demand response times that only automation can guarantee.

To combat this new wave of "offensive AI" and comply with European legal requirements, AI-powered cybersecurity comes into play. This technology does not sleep: it detects anomalous patterns in real time and predicts attacks before they impact the business.

What does AI bring to a modern security ecosystem?

  • Proactive detection: Identification of suspicious behavior that a human or traditional antivirus would miss.
  • Automatic response (SOAR): Instant device isolation and access blocking. Key to meeting strict NIS2 incident reporting times.
  • Reduced false positives: AI understands context, allowing business to flow without interruption.
  • Intelligent identity management: Behavioral analytics to detect compromised credentials instantly.
  • Continuous learning: Models that learn from global attacks and update defenses automatically.

Dynasoft solutions that lead this evolution:

We select tools that integrate native AI engines to cover the entire defense and compliance cycle:

  • FortiMail & WorkSpace: predictive filtering against advanced phishing.
  • FortiEDR & Bitdefender GravityZone: Endpoint protection with Behavioral Analysis.
  • SOC 24x7: AI-augmented human intelligence for continuous monitoring and regulatory incident reporting.
  • AvePoint Backup for M365: Business continuity and recovery assurance (mandatory under NIS2).

Dynasoft recommendations for strengthening resilience:

  1. Zero Trust Approach: "Never trust, always verify." Identity is the new perimeter.
  2. Get ready for NIS2: This directive expands critical sectors and requires "state-of-the-art" technical measures. AI is not optional, it is the required standard.
  3. Continuous Monitoring: Full visibility is key to report breaches within 24 hours, as required by law.
  4. Attack Simulations: Test your defense with Red Team / Blue Team exercises.
  5. Defense in depth: Integrate AI to prevent, but ensure immutable backups to recover.

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